FAQ

FREQUENTLY ASKED QUESTIONS

What core components come with the simulator?

A Sports Simulator typically includes the following Simulator Technology: two high-speed cameras, projector(s), infrared lighting, impact screen and housing, and computer loaded with simulation software. Each component is supplied globally with setup assistance.

What sports are supported?

Our simulators support a wide range of sports including golf, baseball, softball, soccer, football, hockey, basketball, cricket, lacrosse, bowling, and more. Each system comes with multiple sport packages and thousands of courses and training scenarios. You can easily switch between sports with just a few clicks.

Playable sports on simulator
What are the ideal room dimensions and ceiling height for a Sports Simulator?

For a Sports Simulator we recommend the following optimal room dimension:

Pro Model = Kicking Sports
Elite Models = Kicking & Throwing Sports

Dims Lite Model Pro Model Pro Max Model Elite Model Elite Max Model
Width 13ft 2in 15ft 2in 18ft 5in 15ft 2in 18ft 5in
Depth 16ft 5in 18ft 1in 19ft 9in 18ft 1in 23ft 0in
Height 9ft 11in 9ft 11in 9ft 11in 10ft 10in 10ft 10in

Our team will assess your specific requirements during the consultation, to ensure optimal performance.

Do you offer financing options?

Yes! We partner with leading financing companies to offer flexible payment plans with competitive rates. Options include 0% APR for qualified buyers, extended payment terms up to 60 months, and low monthly payments. Our team will work with you to find a financing solution that fits your budget. Apply during your consultation for instant approval.

How accurate are the simulators?

Our simulators use professional-grade tracking technology with accuracy rates of 99%+ for ball speed, spin, launch angle, and trajectory. The same technology is trusted by PGA Tour professionals, college athletic programs, and professional training facilities worldwide. You'll get real-time feedback on every shot with precision that rivals outdoor play.

What warranty is included?

All our systems come with a comprehensive warranty package. Hardware components are covered for 2-5 years depending on the manufacturer, software receives lifetime updates, and our installation work is guaranteed for 1 year. Extended warranty options are available for additional peace of mind. We also offer ongoing maintenance and support packages.

Can I upgrade my system later?

Absolutely! Our systems are designed to be modular and upgradeable. You can add new sports packages, upgrade projectors or screens, enhance tracking technology, or expand your setup as your needs grow. We offer trade-in programs for existing equipment and can seamlessly integrate new components into your current system without major renovations.

Do you ship internationally?

Yes, we ship and install worldwide! We have successfully completed installations across North America, Europe, Asia, and beyond. International shipping costs and installation timelines vary by location. Our team handles all customs documentation, logistics coordination, and can arrange local installation partners in your region. Contact us for a detailed international quote.

How long does installation take?

Most installations are completed in 2-5 days depending on the complexity of your setup. This includes mounting equipment, calibrating sensors, installing impact screens, setting up projectors, and configuring software. We work efficiently to minimize disruption to your home or facility. Rush installation services are available for an additional fee if you need faster turnaround.

Is training included with my purchase?

Yes! Every installation includes comprehensive training for you and your family or staff. We'll teach you how to operate the system, switch between sports, access different courses and training modes, troubleshoot common issues, and maintain your equipment. We also provide video tutorials, user manuals, and ongoing customer support. Advanced training sessions are available for commercial facilities.

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